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Support Packages

For: 1-server, 3-desktop computer, UPSes, smartphone, printer, network device, Wi Fi

Bronze(prices ex vat)AMD17200

SLA Response: 6 hour

SLA Resolve: 16 hour

Email Support: Yes

Remote Support: Limited

Phone Support: No

Onsite Break/Fix support: No

Monthly Report: No

Scheduled engineering visits: No

Scheduled physically prophylactics: No

Silver(prices ex vat)AMD34300

SLA Response: 4 hour

SLA Resolve: 8 hour

Email Support: Yes

Remote Support: Unlimited

Phone Support: Yes

Onsite Break/Fix support: Limited

Monthly Report: Yes

Scheduled engineering visits: No

Scheduled physically prophylactics: No

Gold(prices ex vat)AMD51400

SLA Response: 2 hour

SLA Resolve: 4 hour

Email Support: Yes

Remote Support: Unlimited

Phone Support: Yes

Onsite Break/Fix support: Unlimited

Monthly Report: Yes

Scheduled engineering visits: Yes

Scheduled physically prophylactics: Yes

What’s included?

  1. Windows and OSX devices – and mobile devices running iOS and Android
  2. Microsoft Server OS – Small Business, Standard and Enterprise
  3. Networks & networked devices – including routers, WAPs, printers and scanners
  4. Third-party apps – for example, accountancy, Photoshop, CAD and new media
  5. Unlimited remote support – 95% of problems are resolved without onsite visit*
  6. Proactive monitoring – Latest service desk software, Zabbix, monitoring your IT infrastructure

*Gold and Silver packages only