Пакеты ИТ поддержи
Для 1-серверного, 3-настольного компьютера, ИБП, смартфона, принтера, сетевого устройства, Wi-Fi
Бронзовый(цены без НДС)AMD17200
SLA Response: 6 hour
SLA Resolve: 16 hour
Email Support: Yes
Remote Support: Limited
Phone Support: No
Onsite Break/Fix support: No
Monthly Report: No
Scheduled engineering visits: No
Scheduled physically prophylactics: No
Серебряный(цены без НДС)AMD34300
SLA Response: 4 hour
SLA Resolve: 8 hour
Email Support: Yes
Remote Support: Unlimited
Phone Support: Yes
Onsite Break/Fix support: Limited
Monthly Report: Yes
Scheduled engineering visits: No
Scheduled physically prophylactics: No
Золотой(цены без НДС)AMD51400
SLA Response: 2 hour
SLA Resolve: 4 hour
Email Support: Yes
Remote Support: Unlimited
Phone Support: Yes
Onsite Break/Fix support: Unlimited
Monthly Report: Yes
Scheduled engineering visits: Yes
Scheduled physically prophylactics: Yes
What’s included?
- Windows and OSX devices – and mobile devices running iOS and Android
- Microsoft Server OS – Small Business, Standard and Enterprise
- Networks & networked devices – including routers, WAPs, printers and scanners
- Third-party apps – for example, accountancy, Photoshop, CAD and new media
- Unlimited remote support – 95% of problems are resolved without onsite visit*
- Proactive monitoring – Latest service desk software, Zabbix, monitoring your IT infrastructure
*Gold and Silver packages only